Accident Exchange has won the ‘Outstanding Customer Journey’ award at the UK Customer Service Excellence Awards 2018. The award is another sign that Accident Exchange has continued to make progress after its change of ownership in 2017, having been bought by Eight Bar Financial.
The ‘Outstanding Customer Journey’ award recognised Accident Exchange’s exceptional care at every stage following a non-fault accident, from initial enquiry through to conclusion.
The UK Customer Service Excellence Awards champion businesses with improving and adaptive customer service initiatives, as well as commending products and services which benefit customers.
Following a successful shortlisting and a presentation to a team of judging experts in customer service management, Accident Exchange was chosen as the ‘Outstanding Customer Journey’ award winner.
Judges of the award included Donna Scully, the Director at Carpenters, Gareth Shaw, the Head of Which? Money Online, Richard Beevers the Director of Customer Plus and Leigh Hopwood, Redd Marketing and the Chair of the Chartered Institute of Marketing.
Scott Hamilton-Cooper, Director of Sales and Operations at Accident Exchange commented: “This award recognises the dedication of our team to ensuring the best possible care at what can be a very upsetting and frustrating time for motorists involved in a non-fault accident.
The award judging panel said: “At every step of its customer journey, Accident Exchange has demonstrated the welfare of its motorists was always at the forefront of its operations.
“No car accident is stress-free, so it is key that accident aftercare companies like Accident Exchange make the difference to customers by ensuring they feel supported, well-serviced and safe.”
The awards were held on Wednesday 25th April at the Café de Paris in Central London. Cunningham Lindsey and Simply Business, the insurance claims company, was the runner up.
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