In light of the fundamental impact that COVID-19 continues to have on the legal sector, Horwich Farrelly has launched a new charter detailing how the firm is adapting to meet the challenges. The pandemic is having a serious influence on the ways in which the courts, law firms, experts and individual parties can progress all categories of claims.
No participant is exempt, no matter how progressive, yet even in these uncertain times, justice must continue to be served for all parties. As such, Horwich Farrelly, the leading specialist insurance industry law firm, has openly committed to expanding the firm’s practices, by:
- Approaching all cases with transparency, fairness and flexibility.
- Listening and responding sympathetically to all requests for leeway and assistance, where genuinely sought.
- Assisting wherever possible to bring any disagreement to conclusion and not seeking to take advantage of issues arising from the current difficulties.
- Undertaking to provide (on request) name and contact details of a senior member of Horwich Farrelly, to endeavour to resolve any issues that may arise.
Ronan McCann, Managing Partner at Horwich Farrelly, comments: “As a firm we have always adopted a ‘fair but firm’ handling philosophy. We are no strangers to collaborating with other firms in the industry and have often readily agreed to different ways of working with multiple claimant firms – especially where a more consensual approach to claims will benefit both claimants and insurers.
“We have always been both open and keen to pursue progressive working arrangements and, in the current circumstances, this will be our foremost thought. We will continue to engage with colleagues across the industry so that we can work together to help improve the overall service delivered to businesses and the public.”
Horwich Farrelly remains wholly open for business and both welcomes and encourages dialogue with the market.
Be the first to comment