Generali Osiguranje Srbija is a leader in the Serbian insurance market, part of the Generali Group and one of the largest global insurance and asset management providers as they serve more than 2.5 million insureds across all lines of business. The launch of the Snapsheet Appraisals module digitizes and intelligently automates the end-to-end appraisals process to improve the customer experience while improving operations.
Backed by a decade of proven experience, Snapsheet Appraisals is designed to solve the most challenging aspects of virtual inspections and estimating for carriers in any country. Generali Osiguranje Srbija launched Snapsheet Appraisals to enable automated photo capture, omni-channel communications and intelligent assignment workflows for motor claims. Insureds, claimants, fleet managers, repair facilities, internal and external appraisers are all seamlessly connected and proactively managed by the platform.
As a testament to the configurability of the technology and Snapsheet’s global cloud architecture, Generali Osiguranje Srbija self-configured and launched the platform with Serbian and English language options in less than 60 days.
Snapsheet Appraisals is a module within Snapsheet Cloud’s automated claims management platform, along with Snapsheet Claims and Snapsheet Payments. Snapsheet’s global and GDPR compliant cloud architecture enables a true SaaS model to launch rapidly with modular features to add functionality and enable innovation. This allows for a reduced expense and expedites the time to market.
“In order to provide our customers with the best possible user experience, we strive to constantly improve our services, and launching the Snapsheet platform is an important step forward. By using this platform, clients have the opportunity to regulate the liquidation of damages, in just a few steps, in the shortest possible time,” said Veselin Danilovac, member of the Executive Board of Generali Osiguranje Srbija. “The platform launched seamlessly in less than two months, including translation of the entire platform to Serbian–from the mobile self-service app to the back-end tools.”
“Our mission is to make claims simple for everyone, from file handlers to customers to vendors, and this mantra has been proven through this partnership and launch,” said CJ Przybyl, co-founder and Chief Strategy Officer at Snapsheet. “We are thrilled to help Generali Osiguranje Srbija achieve increased efficiencies while also improving engagement with customers.”
Snapsheet transforms claims experiences for partners around the globe, from the world’s largest insurance carriers like Generali to Insurtechs, self-insured risk management organizations and third-party administrators.