Insurance claims

Crawford joins gig economy with $36m WeGoLook acquisition

7 December 2016 // 0 Comments

Insurance claims management specialist Crawford & Company has stepped into the 'gig economy' marketplace with a $36m acquisition for 85% of WeGoLook. The online and mobile platform based in Oklahoma City, Oklahoma deploys thousands of people from a nationwide network to inspect and verify information, helping clients make real time decisions. Crawford announced the acquisition of a majority interest as a strategic investment to help it revolutionize, automate and expedite the claim handling process "by utilizing a large mobile workforce for automotive and property inspections." [...]

Independent study reflects Ombudsman concern over claims handling

17 June 2015 // 0 Comments

research discovered that the issue of greatest importance for consumers, when it comes to claims, is customer experience. Almost half (42%) of the 2,000 consumers surveyed cited customer service reputation as one of the main factors they consider when choosing an insurer – whilst just 20% said they would always choose the insurer that paid out the most claims. [...]