research discovered that the issue of greatest importance for consumers, when it comes to claims, is customer experience. Almost half (42%) of the 2,000 consumers surveyed cited customer service reputation as one of the main factors they consider when choosing an insurer – whilst just 20% said they would always choose the insurer that paid out the most claims. […]
The British Insurance Brokers’ Association (BIBA) warned MPs and Lords today that its members’ cost of doing business had risen far beyond rival countries and must be brought under control. BIBA unveiled initial findings of its regulation research today, declaring that insurance brokers in the UK have the most expensive regulatory regime in the world, with regulatory fees and levies costing more than five times those in New York, Japan, France and Germany. […]
The recent announcement by the FSA that it was to consult the market on proposed changes to the way the FSCS levy is administered has caused plenty of gnashing of teeth among the general insurance […]
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