As the global insurance industry undergoes digital transformation, the pressure to modernize and innovate is mounting. Legacy insurers and agile startups alike face the dual challenge of optimizing operations while delivering seamless, personalized customer experiences […]
In the complex realm of global insurance and healthcare, the efficiency and reliability of claims processing are paramount, acting as the cornerstone for customer satisfaction, operational excellence, and stringent regulatory compliance. Amidst this critical landscape, […]
In the intricate world of insurance, where operational efficiency, exceptional customer experience (CX), and strict compliance are paramount, the Philippines is a leading hub for global outsourcing solutions. Cynergy BPO, an outsourcing advisory firm, is […]
It is an undeniable truth that a digital insurance brand in possession of a wonky chatbot, is in need of call centre. Even if only occasionally, or during out of office hours. The call centre […]
Insurers are rushing to prove their green credentials ahead of the COP26 claimet change conference coming up in Glasgow. Aviva is the latest insurer to pledge more green project investment, plus end its association with […]
Broker Direct Plc, the leading UK provider of insurance solutions, announces that it has brought together its existing outsourcing business under a new brand, Proficient, to further increase its presence in this fast-growing part of […]
In this latest piece, Stuart Dennis, Industry Director for Finance at Six Degrees, a leading cloud-led managed service provider looks at how the insurance workplace is changing, with more outsourcing and freelance support. Balancing the need […]
The claims sector is undergoing a rapid transformation, with AI powering automated systems, drone footage assessment, outsourcing on vehicle data gathering tech, plus photo, GPS, braking force & more incident evidence via on-board telematics systems. […]
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