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Insurance claims

Crawford joins gig economy with $36m WeGoLook acquisition

Insurance claims management specialist Crawford & Company has stepped into the 'gig economy' marketplace with a $36m acquisition for 85% of WeGoLook. The online and mobile platform based in Oklahoma City, Oklahoma deploys thousands of people from a nationwide network to inspect and verify information, helping clients make real time decisions. Crawford announced the acquisition of a majority interest as a strategic investment to help it revolutionize, automate and expedite the claim handling process "by utilizing a large mobile workforce for automotive and property inspections." [...]

7 December 2016

Independent study reflects Ombudsman concern over claims handling

research discovered that the issue of greatest importance for consumers, when it comes to claims, is customer experience. Almost half (42%) of the 2,000 consumers surveyed cited customer service reputation as one of the main factors they consider when choosing an insurer – whilst just 20% said they would always choose the insurer that paid out the most claims. [...]

17 June 2015