Beyond efficiency – the competitive edge of robotics
Guy Kirkwood, COO at UiPath explains how Robotic Process Automation can be applied within the insurance sector [...]
Opinion
Potential UK tech/R&D tax breaks could benefit insurers says expert
Examples could include developing a new operating system, new or more efficient algorithms that take an innovative approach, or new encryption or security techniques... [...]
What a telecoms giant can teach the insurance industry
Like tech giants disrupting markets before it, O2 has entered an industry many considered beyond its expertise. But this has given it an edge. In essence, O2 has been able to start from scratch and ask itself a question centred on driving new and improved experiences for customers and agents. [...]
Independent study reflects Ombudsman concern over claims handling
research discovered that the issue of greatest importance for consumers, when it comes to claims, is customer experience. Almost half (42%) of the 2,000 consumers surveyed cited customer service reputation as one of the main factors they consider when choosing an insurer – whilst just 20% said they would always choose the insurer that paid out the most claims. [...]
Could ADR have protected Lloyd’s in battle against the Rolling Stones?
The way disputes are resolved has changed significantly in recent years, and as the Rolling Stones case highlights, clients and lawyers should think carefully about their options before jumping straight into court proceedings. [...]
Insurers anxious to maintain pace with 3D printing
By Ingrid Hobbs, Insurance Partner, Mayer Brown In recent years reduction in the cost of additive manufacturing has made it both affordable and accessible. This is [...]
Westminster should probe comparison sites
If yesterday’s hearing at the House of Commons Environment select committee on floods proved anything, it is that they must include comparison web sites and major [...]
Insurer v Broker claims spat: Score draw or own goal?
Getting the balance right is accordingly critical if insurers and brokers are to remain effective in looking after genuine customers whilst still investigating and prosecuting the fraudsters. [...]
