Opinion

Prioritising AI Outcomes in Financial Services to Mitigate Risk and Target Innovation

Financial services firms globally are operating amid economic and geopolitical upheaval, evolving regulatory expectations and market disruption from waves of digital-native start-ups. In response, they must innovate, change and adapt; all eyes are on IT […]

Opinion

Why Poor Data Readiness Puts Insurers’ AI Ambitions at Risk

This insights piece is by Joshua Burkhow, Chief Evangelist at Alteryx Data readiness has become one of the biggest determinants of AI success in the insurance sector. Yet most firms are still far from the […]

Opinion

Insurance Technology Has Entered Its Advice Economy

This piece is by Liselotte Munk, CEO, Fadata. For much of my career in insurance technology, the conversation has centred around capability. Can a platform support new products, automate processes, improve customer experiences? Can it […]

Opinion

Thoughts From M-Files on AI Investment ROI: Insurers Need to Focus

Some thoughts here from M-Files on the problems that AI is being used to solve, plus the potential ROI on serious long term investment and transformation; Insurance organisations are investing heavily in artificial intelligence, with […]

Opinion

Regional: Scotland’s Business Sector is Driven by AI Ambition

Some insights here from Lindsay Ratcliffe at CreateFuture; Today’s Bank of Scotland Business Barometer paints an interesting picture of Scotland’s relationship with AI. More than half (54%) of Scottish businesses plan to increase investment in […]

Opinion

Hyperpersonalisation is The Next Competitive Battleground for Insurers

This piece is by Greg Hanson, VP and Head of EMEA North at Informatica from Salesforce Insurers are moving fast beyond one-size-fits-all products. AI now shapes decisions across underwriting, pricing, claims and customer engagement, and […]