VoiceBase, the leading AI-powered voice analytics company, has announced that Slice, the innovative tech platform powering America’s local pizzerias, is leveraging VoiceBase to understand customer behaviours and predict future outcomes and actions. By processing dual-channel […]
Is the day of the call centre slowly coming to an end? Maybe so, as more insurance brands look to provide apps and portals instead, so that policyholders can control their own cover, incept, renew […]
MAPFRE Economics expects the global economy to grow an average of 4.5 percent in 2021 and 2022. Economic activity will return to normal in the middle of the third quarter of this year, although overall, […]
An analysis of RAC data confirms suspicions that car use by drivers in the UK has not fallen to the same extent as it did during the first coronavirus lockdown in March 2020. During the […]
The latest from BIBA, which is a virtual event this year. The BIBA Conference has always attracted inspirational speakers of the highest quality and this year’s digital conference is no exception. Strengthening Resilience is our […]
The world of life insurance is generally a bit dull, with `sell and forget’ being the tradional marketing method. But DeadHappy have been shaking that thinking up with a sharper, more modern approach. Now they […]
A survey of SME workers has found that close to 2 out of 3 people (65%) have suffered from mental health issues as a direct outcome of the pandemic, with women suffering marginally more than […]
Leading automotive test system supplier AB Dynamics has showcased its unique capability to replicate simulated swarm tests quickly and accurately in the real world and vice-versa. By using a common toolchain, complex scenario testing can […]
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