Opinion

Active Pain vs Latent Pain: The Customer Experience Headache For Insurers

This piece is by Rahul Kumar, GM & Vice President, Financial Services and Insurance at Talkdesk. In today’s fast-moving world, the customer experience (CX) landscape is constantly changing and standing still simply isn’t an option […]

News

Metro Bank Signs Up With Lumia Community

Acquis Data Services recently announced that Metro Bank has become the latest organisation to sign up to the Lumia community. Here’s the word; Launched in 2022, Lumia is a register of asset finance borrowing that provides a […]

News

Deals: Aquiline Partners Buys a Slice of S3

The latest investment news from Aquiline for you; Aquiline Capital Partners LP (“Aquiline”), a private investment firm specializing in financial services and technology investments, announces that it has provided a credit investment to S3 Partners […]

News

Bestow and Nationwide Team Up on Life Cover Tech

The word from Bestow and Nationwide Life, who are using tech to streamline Life cover. Here’s the word; In a transformative collaboration, Nationwide has leveraged Bestow’s technology platform to modernize and streamline term life insurance solutions, delivering […]

Motor Insurance

Confused.com Has Data on Car Safety Ratings

Governments around the world crash-test new cars all the time, which is good news from insurance brands as they can collate the data on ADAS, airbags, brakes, lighting and other safety features. Here’s some info […]

Insurance claims

Scams: Spoof Ads Can Cost Consumers Thousands

This a useful warning from the IFB although ad spoofing is nothing new, and tech companies especially Google, seem unable to resolve the issue of websites pretending to be other companies or government departments. Here’s […]

News

Deals: Ardonagh Netherlands Buys Stake in PIA & PIN

The word from Ardonagh Netherlands as another acquisition deal was announced recently; Netherlands, part of The Ardonagh Group (“Ardonagh”) has reached an agreement to acquire a significant stake in Private Insurance Assuradeuren B.V. (PIA) and […]

News

Petpals Franchise Conference Offers Paws For Thought

Not just thought, innovation and inspiration too. Here’s the word; Petpals, the UK’s longest-established pet care franchise, recently unleashed a whirlwind of inspiration at its annual conference at the Leonardo Hotel in Hinckley. Centred around […]