Opinion

Insurers Have Promised Customer-Centricity for Years. Why Are Customers Still Not Happy?

This article is by Sara Perez, EVP, EIS Improving customer experience has been one of the insurance industry’s defining ambitions for more than a decade. Strategies have been built around it and transformation programmes launched […]

Opinion

Why AI Pilots Keep Stalling in Insurance – and How to Fix It

Theodore Bergqvist, CEO and Co-founder of Turbotic, explores why so many of the insurance sector’s AI initiatives stall after the proof-of-concept stage and what carriers should do differently if they want AI to actually deliver […]

News

INSTANDA Working With Diesta on Policy Admin & Payments

The latest partnership news from INSTANDA for you; INSTANDA, the global AI-augmented no-code global policy administration system, today announces a strategic partnership with Diesta, the payments infrastructure provider built for the insurance market. The partnership combines INSTANDA’s intelligent, configurable […]

Insurance claims

Latest Financials From Winn Group Released

The latest set of results from Winn Group; Winn Group believes closer collaboration between insurers, accident management companies, legal providers and technology partners is at the heart of building a better claims system that is […]

InsureTech

Deals: Optio Secures Investment from Cinven and La Caisse

The latest investor news from Optio; Optio, the independent international specialty MGA, today announces that international private equity firm, Cinven, together with global investment group, La Caisse (formerly CDPQ), have agreed to jointly acquire a […]

InsureTech

Willis Calls For Rethink on Data Center Cover

The knock-on effects of particular data centers being hacked, or damaged in a Cat event, could be difficult to quantify. Here’s the word; Willis, a WTW business (NASDAQ: WTW), today urged data center owners, developers, […]

InsureTech

Zywave Releases 2026 Broker Services Survey

The latest survey feedback from Zywave; Zywave, the leading technology provider for insurance distribution, today released the results of its 2026 Broker Services Survey, an annual study that gauges what employers expect from their insurance brokers. […]

InsureTech

Vertafore Launches AI Benefit Plan Agent

The latest product news from Vertafore;  Vertafore®, the leader in modern insurance technology, today introduced the Vertafore Velocity™ AI Benefit Plan Agent, built into the BenefitPoint® module of AgencyOne ®. The AI-powered agent automates one of the most manual workflows in […]