Insurance claims

Case Study: How LV= & Aptean Enhanced The Complaints Process

LV= is a mutual protection, savings and retirement provider whose roots stem back to 1843. They now provide a range of financial solutions to 1.3 million customers and members  in the UK. “Complaints manager, Jenny […]

Insurance Regulation

Compliance; How SaaS Can Help Speed Complaints Process, Boost Staff Morale

The Hastings Group, founded in 1996, is one of the UK’s leading general insurance providers, with over 2.7 million live customer policies and employing over 3500 employees across three UK offices in Bexhill-on-Sea, Leicester and […]

Business

Business Insights: How to Save 3,700 Hours of Customer Service Time

One of the world’s longest-standing general insurers, RSA Insurance Group has deployed Aptean Respond to help bolster its handling of inbound complaints. As a business focused on making insurance easy and doing the right thing […]