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  • [ 27 September 2023 ] Swedish Club Opens Office in Athens Global insurance trends
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Insurance Brokers

Sharper Voice Tech Can Mean Happier Insurance Customers

5 July 2023 alastair walker 0

Need sharper voice tech in your insurance call centre or claims operation? Isolating the customer voice from background noise can really help insurance brands look more professional too, especially in an era of hybrid working. […]

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Opinion

Talking Call Centre Tech, AI, Multi-Channels & More, With Sat Sanghera

25 April 2023 alastair walker 0

Picture the scene; your insurance brand sales team receives a call and it rings 9 or 10 times, then the caller hangs up. The same caller tries using the website chatbot, but it can’t quite […]

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Global insurance trends

Glia Working With Finastra on Digital Comms Project

31 October 2022 alastair walker 0

Some news from the US market; Glia, the leading provider of Digital Customer Service (DCS), has teamed up with Finastra, a global provider of financial software applications and marketplaces, to help financial institutions to improve the digital customer experience. Via […]

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InsureTech

Add Some Movie Magic to Those Zoom Meetings

4 October 2022 alastair walker 0

AI camera producer Huddly premieres the Huddly® Multi-Camera Experience, the world’s first AI-directed multi-camera system. Created in collaboration with TV directors, it captures video meetings from multiple angles and edits them in real time, creating […]

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Insurance Brokers

Avaya Working With The Marsden on Data/Comms

18 May 2022 alastair walker 0

Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, is providing the Marsden, Lancashire’s largest building society, with its Avaya OneCloud™ UCaaS solution for more agile, flexible and scalable communication to support its immediate needs and […]

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Insurance claims

72% Decrease In `Have You Had an Accident?’ Calls

25 February 2022 alastair walker 0

There is little evidence to date that claims management companies (CMCs) are actively targeting the personal injury sector following the launch of the government’s Official Injury Claim (OIC) portal in May last year. A new […]

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HR & Employment

Woke Politics & Grievance Culture May End Office Jobs Forever

13 January 2022 alastair walker 0

Lots of people like the flexibility and the freedom that WFH brings. Freedom from office gossip, set lunch hours and break times, company uniforms, noisy phone calls at the next desk, or aircon systems that […]

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Legal

Life Sector: Video Wills Trial is Extended

12 January 2022 alastair walker 0

The UK governement has confirmed that the video version of a Last Will will remain a valid legal document until 2024. The law applies to people identified as vulnerable, but may well be a precursor […]

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