Yep, there are still chancers trying the cold calling route, here’s the word; The Financial Conduct Authority (FCA) is warning consumers about scammers posing as car finance lenders. The FCA has received recent reports of […]
This article is by Jurgen Hekkink, Head of Product Marketing at AnywhereNow Artificial intelligence is fundamentally reshaping the customer experience landscape, enabling brands to deliver faster, smarter, and more personalised interactions at every touchpoint. AI […]
Some enforcement action news from the ICO; The Information Commissioner’s Office (ICO) has fined two Greater Manchester companies a total of £290k after finding they made numerous nuisance phone calls to people – who’d opted […]
In the highly competitive and regulated world of insurance, efficient claims processing is the cornerstone of success. For insurers across the United States, ensuring that claims are handled swiftly, accurately, and in compliance with strict […]
The latest update from Placing Platform, who have been monitoring key metrics with their system; Placing Platform Limited has confirmed continued strong and stable performance during peak June and July renewals. Throughout 2024, platform and […]
As fewer people have landlines and more people switch from making voice calls to using message services, chat groups or apps, the number of nuisance calls is falling. It’s all good. Here’s the word from […]
Jonathan Sharp, CEO, Britannic, takes a look at how well insurance brands know their customers. Many companies are frustrated that they have implemented the latest technology to improve their customers journey, and some are still […]
Need sharper voice tech in your insurance call centre or claims operation? Isolating the customer voice from background noise can really help insurance brands look more professional too, especially in an era of hybrid working. […]
Copyright © 2026 | MH Magazine WordPress Theme by MH Themes