Need sharper voice tech in your insurance call centre or claims operation? Isolating the customer voice from background noise can really help insurance brands look more professional too, especially in an era of hybrid working. […]
Picture the scene; your insurance brand sales team receives a call and it rings 9 or 10 times, then the caller hangs up. The same caller tries using the website chatbot, but it can’t quite […]
Some news from the US market; Glia, the leading provider of Digital Customer Service (DCS), has teamed up with Finastra, a global provider of financial software applications and marketplaces, to help financial institutions to improve the digital customer experience. Via […]
AI camera producer Huddly premieres the Huddly® Multi-Camera Experience, the world’s first AI-directed multi-camera system. Created in collaboration with TV directors, it captures video meetings from multiple angles and edits them in real time, creating […]
Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, is providing the Marsden, Lancashire’s largest building society, with its Avaya OneCloud™ UCaaS solution for more agile, flexible and scalable communication to support its immediate needs and […]
There is little evidence to date that claims management companies (CMCs) are actively targeting the personal injury sector following the launch of the government’s Official Injury Claim (OIC) portal in May last year. A new […]
Lots of people like the flexibility and the freedom that WFH brings. Freedom from office gossip, set lunch hours and break times, company uniforms, noisy phone calls at the next desk, or aircon systems that […]
The UK governement has confirmed that the video version of a Last Will will remain a valid legal document until 2024. The law applies to people identified as vulnerable, but may well be a precursor […]
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