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Chubb To Launch New Tech Centre in Greece

9 December 2022 alastair walker 0

Chubb, the world’s largest publicly traded property and casualty insurance company, announced it will launch a new technology services center in Thessaloniki, Greece in early 2023 to deliver innovative technologies that enhance the customer experience, […]

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News

150 New Insurance Jobs Created by AND-E

3 November 2022 alastair walker 0

Some very welcome levelling up news, as good quality jobs are created in the NE of England. Here’s the word; Leading motor insurance provider Aioi Nissay Dowa Europe (AND-E) is creating more than 150 new […]

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Gallagher Re Launches Research Centre

12 September 2022 alastair walker 0

Gallagher Re, the global reinsurance broker, today announces the launch of the Gallagher Research Centre (“GRC”). Housed within Gallagher Re’s Global Analytics & Advisory centre of excellence and led by Dr Tina Thomson as Global […]

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technology

Glia Works Digital Transformation at Credit Union Call Centre

15 July 2022 alastair walker 0

If you are still looking to revamp your call centre operations then this is worth looking into; Glia, the leading provider of Digital Customer Service (DCS), has helped Dover Federal Credit Union transition from a phone-based contact […]

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Does The Call Centre Still Deliver? Our Survey Said…

7 April 2022 alastair walker 0

It’s easy to assume that today’s smartphone tech means the old call centre model is history. But many people don’t use the internet very much and don’t own a smartphone. They like calling humans to […]

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UK Insurance Trends

Consumers Using Social Media Instead of Call Centres

11 October 2021 alastair walker 0

New data out today reveals that 1.4million UK consumers spend two working days over their lifetime on hold to their life insurance providers – with over a third (36%) saying they have had to give up getting through on […]

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technology

Chatbots Are Getting Smarter

22 September 2021 alastair walker 0

Conversational AI in the financial sector is transforming the industry. With AI and chatbots, banks can scale their customer service and provide high-quality, fast responses for their customers on multiple channels. Scalability is a key […]

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UK Insurance Trends

Zurich Warns on Retail-to-Co-Living Apartments Projects

9 August 2021 alastair walker 0

A rush to redevelop shops and offices left empty by the pandemic could create a swathe of substandard homes that are vulnerable to climate change, Zurich UK has warned. Analysis by the insurer reveals applications […]

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