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Sharper Voice Tech Can Mean Happier Insurance Customers

5 July 2023 alastair walker 0

Need sharper voice tech in your insurance call centre or claims operation? Isolating the customer voice from background noise can really help insurance brands look more professional too, especially in an era of hybrid working. […]

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News

Aviva Makes Key Investment in Manchester Arts Scene

21 June 2023 alastair walker 0

This is great news from Aviva and a welcome boost to the already healthy Manchester arts scene; Aviva, Manchester City Council and Factory International have announced a long-term partnership which includes landmark support for Manchester’s […]

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Opinion

Be Empathetic to Your Customers, With an Omnichannel Customer Experience (CX)

15 May 2023 alastair walker 0

This piece is by Sat Sanghera, Chief Executive, IPI, and it looks at the rising customer expectations in a digital age. Contact centre responses can all the difference to your brand rating. Digitalisation has created […]

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Opinion

Talking Call Centre Tech, AI, Multi-Channels & More, With Sat Sanghera

25 April 2023 alastair walker 0

Picture the scene; your insurance brand sales team receives a call and it rings 9 or 10 times, then the caller hangs up. The same caller tries using the website chatbot, but it can’t quite […]

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InsureTech

BIBA 23: Noetica Will Showcase New Industry Products

10 March 2023 alastair walker 0

A British company, developing software products for the global contact centre market, will be attending The BIBA Conference 2023. The company will showcase why for more than 20-years, UK insurance companies have relied upon its award-winning […]

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News

`Your Call is Important To Us’ Probably THE Most Annoying Phrase Ever

21 February 2023 alastair walker 0

The latest from the ABI; Being kept waiting on the telephone is the top frustration for customers when dealing with organisations according to an ABI-commissioned survey out today. Next comes automated call options, followed by […]

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Technology

Chubb To Launch New Tech Centre in Greece

9 December 2022 alastair walker 0

Chubb, the world’s largest publicly traded property and casualty insurance company, announced it will launch a new technology services center in Thessaloniki, Greece in early 2023 to deliver innovative technologies that enhance the customer experience, […]

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News

150 New Insurance Jobs Created by AND-E

3 November 2022 alastair walker 0

Some very welcome levelling up news, as good quality jobs are created in the NE of England. Here’s the word; Leading motor insurance provider Aioi Nissay Dowa Europe (AND-E) is creating more than 150 new […]

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