How do you solve the problem of using touch screens when viruses are spread by touch? It’s a problem that every insurer, MGA or broker needs to think about when asking employees to return to […]
FinChatBot, a creator of conversational AI solutions for the financial services industry, has attracted £1.2 million from Saviu Ventures, a French investment holding company which focuses on African startups; Mauritius-based Compass Venture Capital and leading South African venture […]
Noetica – A British company, developing software products for the global contact centre market, today announced that Contact Solutions Limited has implemented its new SABRE™ (Skills & Ability Based Routing Engine) technology. Integrating the dynamic call routing solution with Noetica’s Synthesys™ productivity tools […]
Australia based Macquarie Infrastructure Debt Investment Solutions (MIDIS) has announced its first transaction in the data centre sector, supporting Vantage Data Centers, a leading global provider of hyperscale data centre campuses, in its acquisition of […]
Latest Opinion piece for you, looking at Business Continuity vs. Uncertainty: Why Modern IT Makes the Difference, authored by Kyle McNabb, SVP of Product Marketing, ASG Technologies; Today’s decision-makers are tasked with ensuring operations and […]
Brightside Group is in the final stages of moving the vast majority of its 500-strong team to a home working operation in order to stay open for personal and commercial business, according to chief operating […]
Twilio, the leading cloud communications platform, today announced that Cover has selected Twilio Flex to power its customer communications. Twilio Flex, a programmable contact center platform, gave Cover the control to build a customized contact center that delivers […]
In this Opinion piece, Martin Ellingham, business leader, Aptean Respond, asks whether the issue of customer vulnerability has the potential to become the next consumer mis-selling scandal in the UK. With new FCA rules on […]
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