Chubb, the world’s largest publicly traded property and casualty insurance company, announced it will launch a new technology services center in Thessaloniki, Greece in early 2023 to deliver innovative technologies that enhance the customer experience, […]
Some very welcome levelling up news, as good quality jobs are created in the NE of England. Here’s the word; Leading motor insurance provider Aioi Nissay Dowa Europe (AND-E) is creating more than 150 new […]
Gallagher Re, the global reinsurance broker, today announces the launch of the Gallagher Research Centre (“GRC”). Housed within Gallagher Re’s Global Analytics & Advisory centre of excellence and led by Dr Tina Thomson as Global […]
If you are still looking to revamp your call centre operations then this is worth looking into; Glia, the leading provider of Digital Customer Service (DCS), has helped Dover Federal Credit Union transition from a phone-based contact […]
It’s easy to assume that today’s smartphone tech means the old call centre model is history. But many people don’t use the internet very much and don’t own a smartphone. They like calling humans to […]
New data out today reveals that 1.4million UK consumers spend two working days over their lifetime on hold to their life insurance providers – with over a third (36%) saying they have had to give up getting through on […]
Conversational AI in the financial sector is transforming the industry. With AI and chatbots, banks can scale their customer service and provide high-quality, fast responses for their customers on multiple channels. Scalability is a key […]
A rush to redevelop shops and offices left empty by the pandemic could create a swathe of substandard homes that are vulnerable to climate change, Zurich UK has warned. Analysis by the insurer reveals applications […]
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