Did you take out vehicle finance? Well there’s good news, a payout is likely later this year. It’s a financial boost that many people will be relying on to pay their first big utility bill […]
This article is by Sarah Durkin, Head of Counter Fraud, Woodgate & Clark The challenge of identifying and appropriately supporting vulnerable customers during insurance claims is becoming more complex—and more urgent. With over half (51%) […]
Here is the latest report from GlobalData; Insurers targeting younger generations face longstanding industry issues of a lack of understanding and a lack of consumer trust. While quicker fixes such as social media strategies and […]
Some reaction to the latest update from the FCA on customers identifying themselves as being vulnerable, from Jonathan Barrett, CEO of Duty of Care Assessment firm, Comentis, who comments: “We are disappointed to see that […]
The latest research from GlobaData suggests that US consumers want more ESG and Net Zero box-ticking from their insurance brands. Although it’s worth noting this survey didn’t include any neutral answer options, or questions about […]
Latest from Davies Group, who are stepping up support for vulnerable consumers in the UK insurance and financial services market. A recent conference organised by Davies highlighted some of the issues being addressed. Here’s the […]
To meet changing customer needs and respond to adviser feedback in a fast-paced market, Legal & General Home Finance has announced improvements to its Lifetime Mortgage range, which come into effect immediately. These changes are: New […]
Latest opinion piece is by Bob Meier; EIS’ product solutions manager for benefits and healthcare. He has more than 25 years of experience in healthcare insurance, as well as a master’s and a bachelor’s degree […]
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