Customers across the globe are showing a strong preference for using self-service portals to solve their problems or educate themselves. The insurance industry is no exception to this trend: policyholders prefer to handle their insurance […]
Sidely has announced a fundraising of 1 million euros from business angels and BPI (Public Investment Bank) to modernize the Field CRM market, further develop its product, and strengthen its team. Here’s the word; Despite […]
Latest partnerships news for you; ManageMy, a leading provider of customer experience solutions, announces its strategic partnership with SPLICE Software, a leading customer engagement company and pioneer in conversational messaging technology. This collaboration marks a significant […]
Verifying consumer ID is becoming an integral part of online sales and it’s especially important not just in pricing risk, renewals and processing payments, but also in settling claims, or complex PI cases where the […]
Amanda Fox, Chief Customer Officer (CCO) at Markerstudy Group, shares her experiences and lessons learned from adapting customer-facing processes to address the challenges of the rising cost of living and new regulatory changes. In the […]
Clausematch is pleased to announce it has signed an agreement with Compliance Consultant, experts in FCA compliance and authorisation. The partnership is aimed at strengthening current compliance strategies and best practices with advanced policy management and […]
This piece is by Rory Yates, Global Strategic Lead at insurance platform provider, EIS, and it looks at the idea of regulating AI usage across the insurance sector. One way to do that would be […]
This piece is by Sat Sanghera, Chief Executive, IPI, and it looks at the rising customer expectations in a digital age. Contact centre responses can all the difference to your brand rating. Digitalisation has created […]
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