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Insurance Brands Rated on Quality of Customer Experience
Forrester’s (Nasdaq: FORR) 2021 European Insurance Customer Experience Index (CX Index™) reveals that German insurers deliver the best customer experience (CX) in Europe, including one brand to reach the ‘excellent’ category as the first and only insurer in the CX Index. With an industry average score of 74.8 out of 100, German insurers are outperforming their […]