This article is by Kevin Minnear, Head of Underwriting, Bspoke Lifestyle Spring is traditionally the time of year when many businesses review operations, tidy up processes and prepare for the busy months ahead. For operators […]
This article is by Jaime Starcheski, Director of Elite Client Services, Urbanride Ground transportation has become operationally critical inside organizations. It is tightly coupled to reputation and embedded in moments where stakes are high. Yet […]
This article is by Tamas Hevizi, Chief Strategy Officer, Tungsten Automation The insurance industry is undergoing a profound transformation. As digital expectations rise and fraudsters become more and more sophisticated, insurers must deliver faster, more […]
The Predictions 2026 features keep coming through, here’s the latest; Carl Carter is a long-standing voice in the travel insurance sector, with more than 30 years of c-suite and insurance expertise, including two years as […]
This piece is by Martijn Gribnau, Chief Customer Success Officer at Quant. Efficiency and accuracy are the two main ingredients to profitability and client satisfaction. The largest roadblock? Administrative tasks and the cost associated. In […]
This article is by Jurgen Hekkink, Head of Product Marketing at AnywhereNow The shift to cloud-based Contact Centre as a Service (CCaaS) aimed to modernise operations. While this has introduced new front office capabilities, it […]
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