Christmas is fast approaching, which means December is the month of industry Predictions features. May we make merry and present you with a few insights from Forrester; Insurers will strive to bolster their ESG credentials and […]
This piece is by Alla Valente, Senior Analyst, Forrester, and it looks at the highly topical ransomware issue, or more accurately a denial of service attack. The recent organised attack of hundreds of companies in […]
Jeffery Williams, Senior Analyst at Forrester, takes a look at the future of insurance and identifies four key themes; The future of insurance is here. That’s my view, and I’m sticking to it. Insurers can […]
According to Forrester (Nasdaq: FORR), the quality of CX across European auto and home insurance providers is mediocre. With the industry’s low-touch engagement model, channel complexity, and price sensitivity, leading insurers struggle to elevate customer experience. Forrester’s […]
Coronavirus has changed everything. Fewer insurance conferences and shows, home-working as the default setting for many companies and much more use of technology to understand risk, develop new products, sell cover, update customer details and […]
This latest analysis of 2020 and beyond comes from Forrester Research, who have a huge Customer Experience show lined up for June 2020 in YC btw; In 2020, insurers will aim to have a stronger […]
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