Ahead of The Digital Operational Resilience Act (DORA) being enforced on 17th January, IE is sharing some comments from Forrester’s senior analyst Madelein van der Hout on why DORA is important, how prepared financial institutions are, the […]
Forrester’s (Nasdaq: FORR) 2021 European Insurance Customer Experience Index (CX Index™) reveals that German insurers deliver the best customer experience (CX) in Europe, including one brand to reach the ‘excellent’ category as the first and only insurer in the CX Index. With an industry average score of 74.8 out of 100, German insurers are outperforming their […]
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