It’s perhaps time to look at a cohesive, inclusive and industry-wide best practice when it comes to dealing with vulnerable customers, rather than waiting for FCA guidance. Here’s the word; As World Alzheimer’s Day approaches […]
The word from the CMA, who are aiming to regulate the insurtech and fintech sectors in the UK, in terms of competition and preventing monopolies. Definitions of which companies are “strategic” are entirely subjective of […]
Working with members and autism support organisations, the Association of British Insurers (ABI) has published a good practice guide for the insurance and long-term savings industry on supporting autistic customers. Providing appropriate support to autistic […]
This update from the FCA on motor finance deals is of interest to insurers, since it shows that offers perceived as being perfectly fair at one time, become grounds for consumer complaints in the future. […]
Latest from the FCA, with a special emphasis on GAP insurance; The Financial Conduct Authority (FCA) has written to insurers warning that more action must be taken to ensure good consumer outcomes. In letters sent to all insurance firms, the […]
“All firms must be able to show consistently that fair treatment of customers is at the heart of their business model.” ~ Financial Conduct Authority The author of this piece is Rory Yates, who has […]
The LMA, with the assistance of the Lloyd’ s Market Association (“Lloyd’s) and the International Underwriting Association (“IUA“) has published a model form of Credit Risk Insurance Policy (“CRI Policy“). The CRI Policy is drafted: […]
The FCA is publishing a Discussion Paper inviting views on potential criteria to classify and label investment products. This is aimed at helping consumers navigate their sustainability characteristics. The Discussion Paper forms part of the FCA’s […]
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