The FCA has published an update on its key areas of interest as regards new rules and regulations, one of which is insurance renewals. Action is still likely on the `loyalty penalty’ issue, although nobody […]
This latest piece looks at the problem of how insurers and brokers handle complaints. Not only has social media given customers a new and very public channel of communication, but everyone needs to use tech […]
The FCA issued a report on the distribution of insurance products from the General Insurers, via the MGA and broker networks. In particular the FCA looked at whether consumers were getting the right information, and […]
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