Opinion

Opinion: Chatbots Are The New Victorian Steam Engine of Customer Service

As digital technology evolves and changes, the fourth industrial revolution is going to make a great many of us redundant. But in some ways, that’s a good thing; tedious jobs like reciting the same script […]

Artificial Intelligence

AI is Changing Every Aspect of Insurance Sector, Says New Allianz Report

The widespread implementation of Artificial Intelligence (AI) applications brings many advantages for businesses such as increased efficiencies, fewer repetitive tasks and better customer experiences. However, in the wrong hands, the potential threats could easily counterbalance […]