Some straight talking, direct from the Editor’s keyboard: First, let me declare an interest in that I spent a decade working for Carole Nash Insurance, and also have two vehicles insured with them. But that […]
Retaining customers is set to become a much more important part of the insurance industry. Why? The rise of Pay As You Go, multi-product policies and consumer contact via smartphone or home-based net device such […]
We like to get opinion and insight from those in the industry who are actively helping companies transform their insurance offering. Customer service is an important part of any business and the way people interact […]
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