In this article, Isaac Richardson, sector specialist, Insurance at IPI, takes a look at how the modern contact centre can help insurance brands deliver a better customer experience. Customer service in the insurance sector must […]
Welcome readers to Part Two of our Predictions roundtable. In this feature we gather several insights on data, cyber, innovation and future thinking. Insurtech has already achieved so much across the industry, but arguably utilising […]
In this opinion piece Isaac Richardson, Account Manager at IPI, takes a look at the advantages of moving on from legacy software systems. The challenges facing an insurer are many and varied. With analysts predicting […]
This piece is by Sat Sanghera, Chief Executive, IPI, and it looks at the rising customer expectations in a digital age. Contact centre responses can all the difference to your brand rating. Digitalisation has created […]
Picture the scene; your insurance brand sales team receives a call and it rings 9 or 10 times, then the caller hangs up. The same caller tries using the website chatbot, but it can’t quite […]
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