Demand for improved customer experience is the top driver of digital transformation in Europe’s insurance industry, but with growing digitalization, insurers report increasing security vulnerabilities, according to the results of the second annual ISG Pulse […]
5G is motivating insurers towards greater digitalisation and that’s no bad thing; greater connectivity to smartphones means more opportunities for insurers and brokers alike; Michael Kimmig, Insurance Director, ISG EMEA takes a look. As the […]
In this Opinion piece, Bryn Barlow, Partner, Banking & Financial Services (Europe) for ISG – http://www.isg-one.com takes a look at the way technology can be used to create better customer experiences after Covid-19. The insurance […]
Most insurance companies in Europe expect demand for digital products and services to increase significantly in response to the global COVID-19 pandemic, according to the results of a new survey released today by Information Services […]
In this latest Opinion piece, Johanna Von Geyr, Partner and EMEA Lead Insurance at ISG, looks at how insurers and brokers alike can compete for business in a world of Amazon, Facebook and Uber. Facebook knows […]
There is no let-up in the pace of change across the insurance industry, or the flow of investment in insurtech, as companies race each other to transform their old call centre brokerages, paper-dominated underwriting operations, […]
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