Motor Insurance

Are Car Insurance Refunds Going To Boost Policyholder Loyalty?

That’s one of the questions that J.D. Power asked in the USA last month, after several big name car insurers offered partial premium repayments. In the UK, Admiral also stated they were going to refund […]

Household Insurance

Amica & Hartford Are Settling Claims Like a Boss, Says JD Power Survey

Insurance isn’t just about getting the cheapest quote, it’s also your helping hand when mother nature sends floods to your basement, or burglars target your home. That’s why it is always interesting to know which […]

Insurance claims

J D Power Survey Looks at US Claims Market & Customer Satisfaction

Against a backdrop of deteriorating property loss ratios and low premium growth, property insurers are earning high marks for overall customer satisfaction, but there are still some components of the claims process that are falling […]

Global insurance trends

Insurers Not Keeping US Customers Happy, Says J.D. Power Survey

Because insurance is usually a distress purchase, or perhaps a legal requirement, it doesn’t have the feelgood factor that say a superb Swiss watch, a new car or perhaps an exotic holiday bestows upon the […]