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Opinion

Focus on Customer Service and Automation During Cost of Living Crisis

14 March 2023 alastair walker 0

This Opinion piece is by Manoj Pant, Senior Director and EMEA Insurance Industry Principal at Pegasystems. It looks at why automation and customer service are core considerations for insurers in a cost of living crisis. […]

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Opinion

Some Thoughts on the FCA Consumer Duty Rules

29 July 2022 alastair walker 0

New Consumer Duty rules are on the way from the FCA. Manoj Pant, senior director and EMEA Insurance industry principal at Pegasystems offers some comments on how insurers will respond to enacting significant improvements to […]

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Opinion

Automation + The Human Touch = Perfect Insurance Admin

1 July 2022 alastair walker 0

This article is by Manoj Pant, Senior Director and EMEA Insurance Industry Principal, Pegasystems, and it looks at how the customer service/agent landscape has changed after Covid. Automated systems are great, but there’s still room […]

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News

New Study Finds Customer Experience MUST Improve

20 April 2021 alastair walker 0

A new international study of insurance industry leaders and technologists suggests the next two years will see even more change in how insurers use real-time decisioning systems to help make customer service experiences much more responsive, richer […]

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InsureTech

Willis Towers Watson Enhances Its Pricing Radar

18 March 2021 alastair walker 0

Willis Towers Watson today announced that Pegasystems, the software company that focuses on reducing business complexity, is to become the latest vendor to join its global Radar Live Collaboration programme. The programme has been developed so […]

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Technology

Chatbots & MTA News; Pegasystems Buys Quorious.io

11 January 2021 alastair walker 0

Every insurer, MGA and broker would like to streamline their admin and triage their claims queries. That often means using chatbots, which depend on AI to make sense of what is being typed in by […]

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Opinion

Predictions: How Did Those 2020 Forecasts Work Out Then?

8 December 2020 alastair walker 0

Each year we do a series of features loosely gathered under the Predictions theme. It’s not an original idea, Insurance Post probably started it for a bet with Charles Dickens. But the power of the […]

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Insurance Regulation

Automated Bias Checks Likely to Become Standard Across Insurance Industry

21 May 2020 alastair walker 0

Pegasystems Inc., the software company empowering digital transformation at the world’s leading enterprises, has announced Ethical Bias Check, a new capability of Pega Customer Decision Hub™ that helps eliminate biases hidden in the artificial intelligence (AI) […]

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