Continuing the Predictions theme, here are some insights from Manoj Pant, an Insurance Expert at Pegasystems; The Premium Rollercoaster Ride Settles Down As elements like interest rates and inflation finally settle into a steadier rhythm, […]
Some insights on the Consumer Duty and its impact in the first year of operation from Manoj Pant, Insurance Expert at PegaSystems With the one -year anniversary of the FCA Consumer Duty rules just around […]
This Opinion piece is by Manoj Pant, Senior Director and EMEA Insurance Industry Principal at Pegasystems. It looks at why automation and customer service are core considerations for insurers in a cost of living crisis. […]
New Consumer Duty rules are on the way from the FCA. Manoj Pant, senior director and EMEA Insurance industry principal at Pegasystems offers some comments on how insurers will respond to enacting significant improvements to […]
This article is by Manoj Pant, Senior Director and EMEA Insurance Industry Principal, Pegasystems, and it looks at how the customer service/agent landscape has changed after Covid. Automated systems are great, but there’s still room […]
A new international study of insurance industry leaders and technologists suggests the next two years will see even more change in how insurers use real-time decisioning systems to help make customer service experiences much more responsive, richer […]
Willis Towers Watson today announced that Pegasystems, the software company that focuses on reducing business complexity, is to become the latest vendor to join its global Radar Live Collaboration programme. The programme has been developed so […]
Every insurer, MGA and broker would like to streamline their admin and triage their claims queries. That often means using chatbots, which depend on AI to make sense of what is being typed in by […]
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