New Consumer Duty rules are on the way from the FCA. Manoj Pant, senior director and EMEA Insurance industry principal at Pegasystems offers some comments on how insurers will respond to enacting significant improvements to […]
This article is by Manoj Pant, Senior Director and EMEA Insurance Industry Principal, Pegasystems, and it looks at how the customer service/agent landscape has changed after Covid. Automated systems are great, but there’s still room […]
A new international study of insurance industry leaders and technologists suggests the next two years will see even more change in how insurers use real-time decisioning systems to help make customer service experiences much more responsive, richer […]
Willis Towers Watson today announced that Pegasystems, the software company that focuses on reducing business complexity, is to become the latest vendor to join its global Radar Live Collaboration programme. The programme has been developed so […]
Every insurer, MGA and broker would like to streamline their admin and triage their claims queries. That often means using chatbots, which depend on AI to make sense of what is being typed in by […]
Each year we do a series of features loosely gathered under the Predictions theme. It’s not an original idea, Insurance Post probably started it for a bet with Charles Dickens. But the power of the […]
Pegasystems Inc., the software company empowering digital transformation at the world’s leading enterprises, has announced Ethical Bias Check, a new capability of Pega Customer Decision Hub™ that helps eliminate biases hidden in the artificial intelligence (AI) […]
Many insurers and brokers have made a rapid transition to remote team working during the last week or so. But the speed of change can put a strain on in-house systems, and things like Mid-Term […]
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