The Financial Conduct Authority (FCA) has issued new guidance to insurers designed to help customers struggling to pay their premiums due to the Coronavirus pandemic. The new measures will come into force on Monday 18 […]
Big news. Despite months of lobbying the EU has rejected the travel industry’s collective pleas to force consumers to accept vouchers, rather than cash refunds on cancelled flights and holidays. Here’s the official word from […]
RSA have issued a trading statement on the opening quarter of 2020, seeing a 55% drop in motor claims, but predicting a £25m payout on travel claims thanks to Covid-19. Much is still unknown of […]
With 26% of the adult population now claiming to be vulnerable there is real concern that they could be taken advantage of by Financial Services companies who could profiteer from their difficulties warns Ian Hughes, […]
Direct Line, one of the big names in UK car insurance updated the London stock market with a trading statement earlier today. Direct Line saw a 70% drop in car claims in April, but it […]
The spread of the COVID-19 pandemic has been unlike anything witnessed in living memory, as are the ripple effects that the near-global lockdown is having on almost every sector, from manufacturing to education.The insurance sector […]
New research has revealed the changing face of customer enquiries throughout the COVID-19 pandemic, with video-conferencing issues having emerged as the most common complaint. These findings have been revealed following a snap poll by EvaluAgent, a leading […]
2020 looks set to be a year of lawsuits, social media campaigns and consumer journalists being listened to far more intently than waffling political journalists. The demand for refunds shows no sign of letting up […]
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