insurance marketing

Consumer Intelligence Survey Suggests Remedies for Higher Renewal Pricing

Charging new customers less than existing customers is exploitative and hurts vulnerable groups such as the elderly but drivers and homeowners are still split on the issue, new consumer research from insurance market experts Consumer […]

Conference report

ABI and BIBA Announce New Guidelines on Renewal Prices

Insurers and brokers have today announced a new plan to help tackle excessive premium differences between long-standing and new customers. The ABI (Association of British Insurers) and BIBA (British Insurance Brokers’ Association) have launched a […]

Household Insurance

Pegasystems Response to FCA Investigation into Home Insurance

Responding to the announcement that the FCA is to carry out a detailed investigation into the cost of home insurance when it comes up for annual renewal, Tony Tarquini, Director of Insurance EMEA, Pegasystems, explains that […]

Insurance Regulation

RAC Rapped by FCA Over Renewals Compliance – Are We At a Turning Point?

The RAC has been reprimanded by FCA, (Financial Conduct Authority) over its failure to make previous breakdown costs prominent and crystal clear, when inviting customers to compare prices, and then take up insurance and breakdown […]