If you read the comments on Trustpilot, Google Reviews or insurance brands’ social media accounts, then you will struggle to understand where the CII are coming from on this one. Consumer satisfaction has never been […]
Insurers are the least trusted companies in the UK and are unable to answer over half of routine questions successfully, according to research commissioned by digital customer experience technology provider, Eptica. The 2019 Eptica Insurance Digital CX […]
Against a backdrop of deteriorating property loss ratios and low premium growth, property insurers are earning high marks for overall customer satisfaction, but there are still some components of the claims process that are falling […]
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