T&Cs

News

Commentary: Customer Experience Needs to Be Front & Centre

13 January 2023 alastair walker 0

This week, Gartner revealed that insurance CIOs and technology executives are prioritising improving customer experience (CX) and operational excellence, rather than growth, for their 2023 digital strategies. The most common areas being invested in are […]

Opinion

Opinion: Insurers Denying BI Claims Is The Greatest Risk of All

16 September 2020 alastair walker 0

Straight from ther Editor’s keyboard; Long ago there was a thing in British politics called the Social Contract. In short, it was an agreement between the major unions of the 1970s and the Labour government, […]