What a telecoms giant can teach the insurance industry

7 March 2017 // 0 Comments

Like tech giants disrupting markets before it, O2 has entered an industry many considered beyond its expertise. But this has given it an edge. In essence, O2 has been able to start from scratch and ask itself a question centred on driving new and improved experiences for customers and agents. [...]

Crawford joins gig economy with $36m WeGoLook acquisition

7 December 2016 // 0 Comments

Insurance claims management specialist Crawford & Company has stepped into the 'gig economy' marketplace with a $36m acquisition for 85% of WeGoLook. The online and mobile platform based in Oklahoma City, Oklahoma deploys thousands of people from a nationwide network to inspect and verify information, helping clients make real time decisions. Crawford announced the acquisition of a majority interest as a strategic investment to help it revolutionize, automate and expedite the claim handling process "by utilizing a large mobile workforce for automotive and property inspections." [...]