Insurance Brokers

Customer Expectations Put Service Levels and EV Capability in the Spotlight

Some thoughts from AX following the BIBA Conference 2026; This year’s BIBA conference emphasised how brokers and insurers are placing increasing value on partners that can provide a joined-up claims journey, improved customer outcomes and […]

Insurance claims

Keoghs Credit Hire Benchmarking Review: Outcomes Are Improving

The latest from Keoghs for you; Keoghs, the legal solutions arm of Davies, has announced key findings from its annual credit hire benchmarking review 2026. Credit hire outcomes improved measurably during 2025, with reductions in […]

Motor Insurance

New Pilot Scheme Will Look at Buildings/Vehicles Collisions

 Here’s the word on a new industry-led pilot scheme, recently launched, designed to improve the handling of vehicle strike claims (where a vehicle hits a building), to the benefit of customers and insurers. The pilot, […]

Motor Insurance

New Stolen Vehicle Assistance From IVECO

Van theft is a growing problem and one solution is the deployment of telematics and tracking tools online to trace those vehicles as quickly as possible. Here’s the word; Across Europe, light commercial vehicles now […]

Insurance claims

Keyless Vehicle Theft: Time to Ban Intercept Devices

Here’s the word from Tracker Network UK; Following a BBC Report highlighting the growing trend of keyless vehicle theft, data analysis by Tracker Network UK Limited, shows the company has recovered over £35million worth of vehicles between […]

Motor Insurance

New Salvage Code of Conduct From the ABI

One for the claims specialists in the Motor segment; The ABI has updated its Salvage Code of Practice, to bring the guidance in line with new vehicle technology. Setting out detailed guidance for insurers and salvage […]

Insurance claims

Silverlake Picks Up Hampshire Business Award

The latest from Silverlake for you; Silverlake Automotive Recycling [Silverlake] has been awarded ‘Leading Hampshire Business’ status in the inaugural Hampshire Limited Report 2025, compiled by Grant Thornton UK Advisory & Tax LLP.  The company was […]