News

Allianz Biz Re-Structure Offers Great Opportunity

The latest from Allianz, who have decided to separate Commercial and Personal Lines as distinct business units. The move offers real opportunities as Commercial insurance transforms itself following the collpase of High Street retailing and […]

Technology

Peugeot Chooses e-bot7 Chatbot For Customer Service

e-bot7, the leading provider of Conversational AI, has signed a major contract with Peugeot Motocycles, the French manufacturer of 2 and 3-wheel motorised scooters. The e-bot7 Conversational AI platform will be available as an intelligent […]

Technology

Deals: Infinity Buys ResponseTap Voice Analytics

Infinity is pleased to announce that it has agreed to purchase ResponseTap from its management and venture capital investors. Infinity has developed its class leading conversation analytics suite to enhance its core call tracking services […]

News

Broker Warning on Lead Thefts by Organised Gangs

Specialist insurer Ecclesiastical is encouraging churches to protect their premises following a spate of lead thefts, which caused over £2million in damage to remote countryside churches. At Lincoln Crown Court on Wednesday (6 January) four […]

InsureTech

Call Centre Tech: FinChatBot Secures New Funding

FinChatBot, a creator of conversational AI solutions for the financial services industry, has attracted £1.2 million from Saviu Ventures, a French investment holding company which focuses on African startups; Mauritius-based Compass Venture Capital and leading South African venture […]

UK Economy

Call Centres: Noetica Teams Up With Contact Solutions

Noetica – A British company, developing software products for the global contact centre market, today announced that Contact Solutions Limited has implemented its new SABRE™ (Skills & Ability Based Routing Engine) technology. Integrating the dynamic call routing solution with Noetica’s Synthesys™ productivity tools […]

Big Data

Macquarie Makes Strategic Investment in UK Data Centre

Australia based Macquarie Infrastructure Debt Investment Solutions (MIDIS) has announced its first transaction in the data centre sector, supporting Vantage Data Centers, a leading global provider of hyperscale data centre campuses, in its acquisition of […]