Claims Tech: LV= Partners With YRFree on Rapid Video Evidence Uploader

Getting video evidence from dashcams or smartphones can help speed up insurance claims, as insurers can assess the incident in real time and slo-mo. Anything that make sa difference in settling a run of the mill `fender bender’ can help save insurers millions over a financial year, on hundreds of motor book claims. Here’s some news from YRFree;

Eviid (YRFree Technologies Ltd), a global tech company based in London and Liverpool, has launched the eviid Uploader – the latest addition to its software stack around its patented evidential video technology.

Developed in close conjunction with LV=, one of the UK’s largest insurance companies, the eviid Uploader fills an important gap in insurers’ ability to handle multimedia evidence.

At LV=, the new system has already reduced the time it takes for claims handlers to access policyholder-submitted video or images by 98%.

Insurance and the multimedia-savvy policyholder

The eviid Uploader enables insurers to receive and manage video, audio and other digital evidence from policyholders – quickly, securely and without any hassle for the customer. For example, the policyholder does not need to download an app or resize/reformat files to be able to send them.

The system is web-based, so works using a simple link that can be sent to the customer or policyholder via e-mail or text. It supports large files and automatically virus-checks, right-sizes and formats each file before sending them straight into the insurer’s systems, saving them in the right place and context.

Martin Milliner, Claims Director at LV=, said: “The development of the eviid Uploader is a landmark moment for us. While we’ve previously been able to use things like the eviid app to help policyholders capture video evidence that allows us to process claims faster, there was no simple, streamlined way of receiving existing multimedia evidence from external sources such as dash cams, CCTV and evidence captured ad-hoc on smartphones. The eviid Uploader fills this crucial gap and comes with the security, evidential and compliance credentials we need in our industry. Going forward, our policyholders will find it a lot easier to provide us with a full picture of their claim, which in turn will allow us to help them faster.”

The problem: submitting and storing large and varied files

Users can now submit large files from any device with web browser access, at any time and from any location.

While receiving, filing, managing and storing varied and large pieces of data posed a considerable challenge to insurance and claims companies in the past, eviid Uploader makes the entire process as simple as possible.

Claims handlers now no longer have to worry about firewalls, video formats, e-mail inbox restrictions, data protection compliance or local storage capacity, when a policy holder simply wants to submit a file to support their claim.

John Ridd, CEO of eviid, commented: “Our ongoing mission is to make using multimedia material as easy as possible, even in enterprise environments. We’re living in a visual age and consumers increasingly use their smartphones or other digital devices to capture the world around them. Forward-thinking companies like LV= are responding to this by making it simple for customers to communicate with them visually. The eviid Uploader is another piece in our offering – a robust, ready-to-deploy solution, built for demanding corporate environments. That’s what makes the eviid platform so attractive in insurance and beyond.”

For more information about the eviid technology stack and use cases, please visit www.eviid.com .  

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