EDAM Group, the UK’s market leading service provider of credit hire and post-accident services, has triumphed at the highly respected UK Business Awards 2019, taking Gold in the Business Change or Transformation category. Recognised for providing an outstanding customer experience through process refinement and employee development schemes, the firm stood out against strong competition from leading businesses in a variety of sectors.
Placing the customer at the heart of EDAM’s activities is key to delivering consistent enhancements to its service offering. Practical development through EDAM’s two centres for training excellence, the EDAM’s Claims Academy and Recovery Academy, allows employees to understand processes as a whole, while building a comprehensive understanding of customer needs throughout the entire claim cycle.
The credit-hire company is continuing to implement its 2020 Vision, with a focus on driving partnership value, maximising efficiency and further supporting, retaining and growing the team. EDAM Group’s service driven stance has delivered sustained growth, in addition to consistently scoring highly in its Net Promoter Score with a monthly figure in the mid-80s ranked out of -100 to +100.
A celebration of excellence and innovation in British business, the UK Business Awards acknowledge exceptional performance across SMEs and large organisations. In its fourth year, the awards comprise of 18 categories, with entries judged by a panel of leading industry experts, utilising years of experience to identify outstanding business innovation and practice.
Lesley Jackson, Chief Commercial Officer of EDAM Group, said: “As the market leading credit hire and post-accident service provider, we are constantly striving to maintain our position by analysing and adapting our processes to reflect the needs of our clients and customers. We are delighted to have been recognised amongst illustrious company for the passion and determination we’ve shown to make solid improvements to our service offering.
“EDAM Group’s innovative staff development schemes rely on the commitment of our hard-working team to apply their training to deliver originality in ideas, identify opportunities to increase efficiency and proactively support our client’s customers. Their creativity and compassion enable us to shine as an outstanding provider of customer service and we are proud of everyone at EDAM Group for the part they play in achieving excellence every day.”
The company’s achievement at the UK Business Awards is the latest in a number of awards and accreditations collected by EDAM Group, which has attracted acclaim in the industry for its service and training. Last month, EDAM collected the silver award in the Customer Experience Training category at the UK Customer Experience Awards 2019, while in February the business was recognised by the Sunday Times in their list of the 100 Best Companies to Work For.