FirstVet (www.firstvet.com), the startup which provides pet-owners with on-demand video consultations with local, qualified veterinarians, today announces a partnership with Waggel (www.waggel.co.uk), a UK insurtech startup that offers fully digital pet insurance. Through this, Waggel members can receive free appointments via their mobile devices, allowing them to receive expert advice on their pets from the comfort of their own home.
How it works
Waggel offers much more than just an insurance policy for its members. By using a fully digital system, Waggel is able to offer a membership platform containing exclusive perks and rewards from carefully selected pet brand partners. It is from within this platform that Waggel members can download the FirstVet application, available on iOS and Android. Using the app they can video call UK-registered vets who, in addition to offering advice on treatments and symptoms, can also refer them to a local vet. Video appointments can be booked in as often as necessary, with users often being able to meet with vets within 30 minutes, with the standard FirstVet consultation cost of £20 – £30 per session being waived.
Certain common pet health issues can be treated remotely, with it now always being necessary for owners to physically take their pets to the vet. Waggel members can save time, money and potential stress to their pet by using the free FirstVet service, while also alleviating the strain on the veterinary surgeries. When a referral to a local vet is needed, FirstVet provides detailed notes of the initial consultation to both the owner and the vet so that all parties remain fully informed at all times.
There are currently 150 veterinarians on the FirstVet platform, with this number growing continually.
FirstVet and insurance companies
Waggel is FirstVet’s 26th insurance partner across all markets and its third in the United Kingdom, alongside LV and Bought By Many. By partnering with insurance companies, FirstVet is able to offer its service free-of-charge, for millions of pet owners.
Founded in 2016 in Stockholm, Sweden, FirstVet has successfully increased efficiency within the veterinary industry by being the first independent point of contact for pet owners who are worried about their pet’s wellbeing. With a presence in five markets (the United Kingdom, Norway, Denmark, Finland, and its native Sweden), FirstVet has more than 210,000 registered users and has helped over 150,000 pets since launching in 2016. FirstVet delivers over 11,000 consultations every month across Scandinavia and the UK, and has an average customer rating of 4.9/5 from over 50,000 user reviews.
In November 2019, FirstVet announced it had raised €18.5 million, enabling the startup to expand its service globally in other markets, such as the United States, Germany, and France. In addition, FirstVet will continue to develop its product and introduce new features to improve the experience for pet owners and vets alike, such as new automation tools and integration with clinics’ existing systems.
David Prien, FirstVet CEO & co-founder, comments: “We are delighted to join forces and partner with Waggel, a fellow startup with bold ambitions to revolutionise the pet insurance sector. This comes at the end of what has been a defining year for FirstVet, and we look forward to continuing this momentum into 2020, with global expansion, product development, and even more strategic partnerships at the top of our priority list.”
Andrew Leal, Waggel CEO & co-founder, adds: “As a technology company it’s natural for us to partner with FirstVet, which provides a digital-first tool for the pet-related issues that our members face. It’s our ambition to delight our customers with everything we do, and to provide reassurance and solutions that make their lives easier so that they can continue to enjoy life with their pets, stress-free.”