Bought By Many, the pet insurance provider, has today announced that effective immediately, customers will not invalidate their cover if they are unable to attend regular vet check-ups and appointments due to the Covid-19 outbreak.
Policies usually require that pets have annual check-ups, a dental check-up every 12 months, and vaccinations so they remain healthy. Research conducted by Bought by Many shows that almost all of the pet owners surveyed expect to need routine check-ups within the three months, with the majority (64%) needing an annual check-up, followed by vaccinations (59%) and dental check-ups (43%). However, only a third (34%) of pet owners with pet insurance believe missing routine vet appointments will have no impact should they need to claim.
The news follows the latest announcement from the British Veterinary Association, which has advised all veterinary practices to reduce face-to-face contact with pet owners and only offer emergency care and urgent prescriptions. This means most routine check-ups and treatments, such as for vaccinations, will not be possible during this period.
The pet insurance provider, which was voted Britain’s most trusted pet insurer in 2019, also reassured customers that their policies (excluding Liability Only) will cover vet fees should pets become unwell and that while there is currently little evidence that pets are at risk from Covid-19, its insurance policies include all potential viruses that animals can be exposed to.
Bought By Many was also the first insurer provider in the UK to partner with FirstVet to offer customers free, unlimited access to UK-registered vets 24/7 so they can check pet’s symptoms and get advice on treatment without affecting their claims limit or excess.
Steven Mendel, CEO and Co-founder of Bought By Many comments:
“At a time of increased worry and uncertainty, we wanted to reassure our pet owners that they should not worry about invalidating their cover because they are following government advice to stay at home or their local vet practice has temporarily closed. We want to support owners and help dispel any myths or confusion about how to keep their pets healthy and happy during this time.
“Typically, insurance cover requires your pet to have regular check-ups for it to remain valid but the current situation makes it impossible for all owners to do this and it would be wrong for insurers to use this as an excuse to not pay a claim.”