Industry Reaction to the Delay in MoJ Portal Until April 2021

Here’s some reaction to the latest delay in the whiplash reforms and implementation of a new online claims portal;

Minster Law responds to MoJ decision to delay the LiP Portal until April 2021

Shirley Woolham, CEO of Minster Law, said:

“Minster Law welcomes the decision by MoJ to further delay the launch of the small claims portal. Insurers and claims firms alike have made clear in recent weeks that a delay is essential while the industry focuses on looking after customers during the Covid-19 crisis. We’re pleased that all sides of the industry have been joined up in calling for a delay, and that ministers have listened.

“This further delay will hopefully afford to the government, MOJ and MIB alike the time needed to ensure the portal works for customers.”

Commenting on the decision by ministers to further delay the LiP portal, Matthew Maxwell Scott, executive director of the Association of Consumer Support Organisations (ACSO) said:

“We welcome the MoJ’s decision to delay further the implementation of the new portal until April 2021. Preparing for its launch meant firms were diverting significant investment in human resource and technology away from the crucial challenge of helping consumers and staff get through the COVID-19 crisis.

“This can now be focused on working with insurers and other stakeholders to make sure the wheels of justice continue to turn and ensuring injured people get the support they need.

“The remaining consumer safeguards required for the portal to operate effectively must also be given proper attention now that we are no longer rushing towards an artificial August deadline.”

Forum of Insurance Lawyers;