Leading specialist loss adjuster QuestGates has today announced that it is to establish a subsidence claims development academy which in due course will be based within its Northampton office.
This will form part of a new surveying services hub which will supplement the existing facility in Bolton. In addition to subsidence adjusting, the new hub will provide valuation and validation expertise as well as project managed perils and support the company’s third party property and tree root liability services.
Dave Clare, Head of Surveying Services at QuestGates, comments “The present Covid-19 crisis means that all of our staff are home-based but we are planning for a safe return to offices. Given the lack of volume of claims in this sector in recent years, subsidence had become a forgotten peril. Our engineers and surveyors responded well during the 2018 surge of claims utilising advances in digital technology and our existing strong, committed and highly technical team but, the biggest learning for me is, that as an industry, we cannot continue to rely on an ever depleting resource.
“Fortunately, the QuestGates Board fully supports investing in our future talent, having already successfully introduced an apprentice scheme into our property division. With the growth we have experienced following our excellent surge performance and a proactive recruitment programme to add to our subsidence expertise prior to the current crisis, the time feels right to go back to basics with attracting, developing and growing new subsidence talent. I for one have been hugely encouraged by the demand for development from new recruits and the desire of our team to grow and nurture others, much like which we all benefited at the beginning of our careers.”
In creating its new subsidence development academy, QuestGates has restructured and doubled the size of the current subsidence team, bringing in a mix of qualified engineers, graduates and claims handlers/ construction professional apprentices.
The aim is that these new recruits will gain on the job learning, underpinned by professional qualifications, as well as undertaking loss adjusting qualifications, under the personal mentoring and support of the existing team of subsidence experts.
QuestGates Managing Director, Chris Hall, adds, “We seek to retain the best and it is vital we utilise that expertise within our business to bring new talent on. I firmly believe that our new subsidence claims development academy will see QuestGates ensure that it has a team of highly skilled subsidence experts to meet growing client demand long into the future.
“With this latest development, our Northampton office is increasingly becoming a central hub of technical excellence, housing our highways engineering specialists, third party tree root experts and other surveying services as well as the new members of our subsidence team.”