Mutual Benefit Group Gives its Claims Service a Duck Creek Tweak

Duck Creek Technologies are on a roll right now, with new partnerships and deals being announced at rapid pace. Here’s the latest from them,

Mutual Benefit Group (MBG), a property and casualty insurer in Pennsylvania and Maryland and longtime customer of Duck Creek, has migrated its on-premises instance of Duck Creek Claims to Duck Creek OnDemand, the provider’s SaaS solution for the P&C insurance industry.

As part of a broader cloud strategy for its business, the carrier’s decision to migrate to Duck Creek OnDemand was driven by a desire for a better operating model that will allow them to shift more resources to direct support of their agents and insureds. A regional carrier in a market saturated by the largest players in the industry, MBG saw this move to SaaS as an opportunity to use technology to help level the playing field.

“Moving to a cloud-native, continuously updated, highly secure system is the first step in our journey to an operating platform that will ensure we remain meaningful and competitive in our marketplace,” said Adam Solomon, CIO of Mutual Benefit Group. “Our team is adopting a test and learn approach, and we intend to regularly update the system and take advantage of new features as they become available. We’re already seeing faster performance improvements and look forward to continued progress toward our goals. This is the first step in our plan for successful migration to an integrated, full-suite Duck Creek Platform that will provide us long-term viability in an ever-changing world.”

Duck Creek Claims helps insurers manage the entire claims lifecycle – from first notice of loss to investigation to settlement – by providing the workflows, reports, integrations, and user experiences that increase the efficiency of claims operations, improve customer satisfaction, and reduce loss costs. OnDemand is Duck Creek’s end-to-end SaaS solution, providing all the services, support, and computing resources needed to help carriers move faster and more efficiently than ever before.

“We are honored to continue to partner with Mutual Benefit Group on their digital transformation initiatives, and especially to see them fully embracing the many benefits of Duck Creek OnDemand as they partner with us to drive a new paradigm with our SaaS model for Duck Creek Claims,” said Bill Bond, Chief Technology Officer of Duck Creek Technologies. “Duck Creek OnDemand keeps MBG current on the latest technologies and offers a significant improvement in their overall security stance, leveraging Duck Creek’s SOC I/II compliance and the overall security practices inherent to OnDemand. We appreciate their continued confidence as they move further into the evolving world of digital insurance.”