Europcar Mobility Group UK is the only rental company in the UK to launch a solus tyre agreement with Kwik Fit Fleet to enable Europcar customers to access a self-serve tyre replacement facility.
Ben Spokes, Maintenance & Administration Manager at Europcar stated, “This new web portal enables customers to book their tyre replacements directly with their nearest local Kwik Fit centre, meaning it saves them time and ensures it is on a day and time that works for them.”
He continued, “Previously our customers would have to contact a member of our team who would then organise an appointment, which may not always be convenient for the customer. Now that’s in the past, the process has been streamlined, which creates greater customer satisfaction.”
Matt Genese, National Rental Account Manager at Kwik Fit Fleet added, “With vehicle registrations added to our “Fleet Web Bookings” portal as they come on fleet with Europcar, it means when customers put their registration number in, all of the details are there for confirmation, including the tyre sizes. The customer has the option of an appointment via Kwik Fit Mobile or visiting a centre at their choice of date and time. All repairs are logged to the vehicle and billed in accordance with Europcar’s agreed billing method.”
Matt finished by saying, “By offering an appointment-based service at Kwik Fit centres to complement our on-demand/drive-in service, and by including Kwik Fit Mobile, we can ensure that Europcar customers get the level of service that is appropriate for their demands. It helps us to ensure we get the customer back on road quickly and safely. Booking online via car registration number also means that the chances of fitting the wrong size, or the wrong speed rated, tyres on a car should be reduced.
This service is now in place an available to all Europcar customers.