AXA Partners UK & Ireland has extended its partnership with Irish travel tech company, CarTrawler, the leading B2B provider of car rental and mobility solutions to the global travel industry. CarTrawler’s end-to-end technology platform expands airline and travel partners’ offering to their customers, including car rental, private airport transfer and ride-hailing services.
Following a successful relationship spanning six years, the two companies have entered into a new long-term contract through which AXA Partners will continue to underwrite CarTrawler’s Car Hire Excess Insurance business, in over 30 territories worldwide. In addition, AXA Partners will continue to support the CarTrawler growth strategy as they expand into new areas.
The continuation of this collaborative partnership will see AXA Partners provide CarTrawler with a cutting-edge, bespoke front-end claims system, designed to ensure a straightforward and efficient process for customers when making an insurance claim. AXA Partners will also support CarTrawler’s plans to improve the digital customer proposition, and together, will work on further enhancements to products as well as securing new growth opportunities.
Peter O’Donovan, Chief Operations Officer at CarTrawler, said: “Following a successful and collaborative partnership with AXA Partners over the last six years, we are pleased to announce our extended long-term relationship with AXA Partners and look forward to deepening our partnership.”
“Throughout our partnership, it has been clear we have a shared value for putting our partners and customers at the heart of our businesses. We look forward to working closely with AXA Partners to continue to enhance our offering to our partners and in turn, ensure the best experience for customers.”
Speaking about the partnership, Bob Ewers, Head of Region at AXA Partners North America, UK & Ireland said: “We’ve collaborated successfully with CarTrawler for many years, and so we are delighted to continue our relationship.
“AXA Partners has invested heavily in developing its digital capabilities, specifically, in terms of the customer journey and ultimate experience. Working on a new front-end claims system for CarTrawler will ensure that we continue to follow our transformation strategy, as well as provide the best service possible for customers. We are always keen to work with partners who share our values and we are looking forward to continuing to work together, and support CarTrawler’s growth, throughout the next phase of the partnership.”