Leading pet insurer, Agria Pet Insurance, has implemented DWF 360’s claims and insurance policy management software, EvoClaim, to replace its legacy end-to-end insurance system.
Agria Pet Insurance needed to replace its aging legacy policy management and claims solution to help support business growth and increased levels of customer service satisfaction. Agria was already handling hundreds of thousands of customer policies. A more scalable, secure and performant solution had to be found that could deal with an increase in high volume transactions to cater for Agria’s impressive growth in the UK.
After an exhaustive search and selection process, Agria selected the claims management software EvoClaim from DWF’s risk management software division, DWF 360. As the EvoClaim solution was flexible, Agria also commissioned DWF 360 to replace Agria’s end-to-end insurance platform solution, which caters for policy quoting, inception, renewal, adjustments, rating, complaints and claims. Equally, DWF’s deep understanding of the insurance market undoubtedly assisted in ensuring software was exactly adapted and tailored for all of Agria’s requirements, and ultimately translated into a 100% fit solution.
Simon Wheeler, Managing Director at Agria Pet Insurance, said: “We had reached a stage where our aggressive growth trajectory was being impacted by the limitations of our legacy policy administration platform. After a meticulous selection process, the EvoClaim solution now provides super-efficient claims management and has been developed into a full end-to-end insurance system that delivers sophisticated process automation, data enablement and digital capability; prerequisites to accelerate our ambitions in the UK and extend the option to support Agria’s international expansion.”
Ashely Moss, CEO of DWF 360 said: “We are delighted to be working with Agria, it’s a pleasure working in partnership across our respective teams to make the project a success. The DNA from our knowledge of the insurance market of over 25 years together with our flexible and adaptable risk software platform, we can ensure delivery of performance, scalability and security to clients.”
DWF 360 is the risk software division of DWF. DWF 360 has developed a suite of fully configurable risk software that enables customers to manage their insurance software needs end-to-end, mitigate incidents occurring, monitor/maintain compliance and deliver key awareness alerting through to trend management information reporting. The full suite approach is grounded in managing the entire process of flexible, adaptable and secure software implementation that can, in our changing world operate anywhere remotely.
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