GrovesJohnWestrup Private Clients (GrovesJohnWestrup), a Munich Re company, has announced the launch of its new offering designed to address the growing needs of Private Clients, providing an accessible, digital platform for insurance brokers and intermediaries.
As a part of Munich Re Group, GrovesJohnWestrup is backed by one of the largest reinsurance companies in the world with expertise in risk and innovation, as well as a record of financial stability. Utilising Munich Re capacity across the GrovesJohnWestrup product suite will ensure that clients’ claims are paid promptly and fairly.
The GrovesJohnWestrup offering is available via an intuitive digital portal platform, providing superior access and level of service to its clients in an increasingly digital world. The platform uses state-of-the-art technology and a data-driven approach to provide fast response times regardless of the size or complexity a client requires. Using the technology to host the underwriting, pricing, claims and management information will provide brokers with greater efficiency and transparency, as they can see the progress of a claim at each stage of the process.
Alexander Lay, Managing Director, GrovesJohnWestrup Private Clients: “Our team has years of experience insuring the unique lifestyle and needs of Private Clients. The GrovesJohnWestrup platform seeks to develop and grow this capability further by bringing a totally modularised, digital offering to the HNW market. It is ultimately our ambition to offer brokers the widest range of products for their large & complex Private Clients space on an entirely digital platform with 100% Munich Re capacity.”
“We feel that our tech-enabled solution is a significant step towards the future in terms of the industry’s digital transformation, something that the ongoing Covid-19 crisis has accelerated. Yet, whilst we embrace the development of new technologies, customer centricity is at the heart of what we do. We will maintain a highly personalised, dedicated and dependable approach to both underwriting and claims management ensuring that our business partners and clients achieve the best solution to suit their individual needs.”
GrovesJohnWestrup will be providing this personalised touch through its modular approach, providing clients with increased flexibility to select the covers they require and the level of risk they are comfortable with.
Additionally, GrovesJohnWestrup underwrites all elements of the policy and directly manages each claim through its dedicated Concierge Service, which is available via a customer app, before, during and after a claim. The Concierge ensures a bespoke cover for clients’ risks, which means that they can always have access to the key decision makers in the business, delivering unsurpassed commitment and support.
The offering from GrovesJohnWestrup will initially be focused on UK property, including main residences, holiday homes, second residences and let properties, whilst the services available will include risk appraisals, building validations and recommendations for approved partners. Over time the offering will expand to also cover motor.