As international healthcare remains important for anyone who needs to travel right now, AXA and Microsoft have built a digital healthcare platform that simplifies access to care and empowers patients with more information and options at the touch of a few buttons.
The platform includes:
- a self-assessment tool
- teleconsultation facility to speak to a doctor remotely, as well as directory to pick a practioner
- a medical concierge and medicine delivery service
- Document vault including medical history and potentially vaccination related information
This ecosystem is tailored to the care offerings and specificities of local health networks. A pilot program, which included a self-assessment tool, teleconsultation and a medical concierge to facilitate appointment-setting, was successfully launched in late 2020. The platform is open to all customers from AXA in Germany and Italy, with tailored services. The service will be deployed by 2022 in the United Kingdom, Belgium, Spain and Switzerland to be followed by other countries around the globe.
Microsoft and AXA will collaborate with partners to further enrich the platform and to deliver valueadded services to all stakeholders.
In the long-term, the platform aims to allow integration of third-party services, with the ambition of creating an open, global service for healthcare providers and patients, regardless of whether they are AXA customers.
“In many countries, the fragmentation, complexity and costs of health systems are a barrier to access to care. This new ecosystem of services that we have developed with Microsoft is a powerful lever to provide customers with access to the best healthcare solutions. It also illustrates the decisive role of AXA’s technological expertise in the success of its Payer to Partner strategy,” said Thomas Buberl, CEO of AXA.
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