ROCK Insurance Group has partnered with specialist medical technology company and Covid-19 test provider, DocHQ to offer customers a one-stop-shop for all their travel insurance and testing requirements, removing the confusion, hassle and stress for British holidaymakers. The product is being launched through ROCK’s B2C brand, Insurefor.
Now the majority of UK holidaymakers are fully vaccinated, antigen now accounts for the majority of tests required. The UK Government is considering removing the requirement for PCR tests, so they are likely to only be needed in the short-term. This is why ROCK has partnered with DocHQ to launch a market leading antigen testing product that can be booked with a 35% discount when customers buy Insurefor travel insurance.
ROCK and DocHQ provide both antigen and PCR tests at competitive prices and will tailor packages to travellers’ needs depending on their holiday destination. All tests are administered in front of a healthcare professional via a live, secure online consultation process. If at any time a passenger tests positive, either in resort, before returning home or before they depart from the UK, one of DocHQ’s GMC registered doctors will contact them directly to explain next steps and offer reassurance as part of their patient care protocol. This additional step is unique amongst the current testing community.
ROCK Insurance Group’s Managing Director Antony Martin commented: “Over the past few months, travel companies have seen a significant rise in holiday and flight bookings which is fantastic news for the sector. However, the cost and complicated process of organising all the tests that are required is a key barrier that is preventing many people from booking holidays this year and beyond. There are a lot of poor service, over-priced testing options in the market and for these reasons we have seen some testing companies being investigated and removed from the government website. We therefore carried out a thorough review of the testing market to ensure we partnered with one that offers the quality of service pre- and post-test that the industry has long been craving and DocHQ exceeds these requirements.
By teaming up with DocHQ through our B2C brand Insurefor, we can now provide customers with insurance they can rely on as well as tests they can trust at a great price. DocHQ testing via a live online consultation process ensures that passengers’ tests are fully validated by a healthcare professional which will in turn protect other passengers too. We believe that providing this additional service will give peace of mind to our customers, many of whom have been confused by the system and too nervous to travel. As a company we innovated and revised our B2C insurance products to be relevant to our customers travelling in a world which is learning to live with Covid-19 – it made sense to combine our core product with tests.”
Madhur Srivastava, Chief Executive Officer at DocHQ says: “We are delighted to partner with ROCK on its new “Insure and Test” product. Throughout the pandemic, ROCK has continuously released new and innovative products to market to meet customer needs in line with evolving travel regulations due to COVID-19. We are proud to be collaborating with them on their latest offering now that antigen tests are set to be the leading testing requirement over PCR tests as the majority of British holidaymakers have been double-jabbed. DocHQ offers multiple channels of contact, including UK-based call centres and a live chat tool – both of which are manned by real people – and emails that are turned around faster than other providers. The quality user experience that customers feel makes for a smooth booking process so Insurefor customers – and travel agents booking on behalf of their clients – know they can trust in the new “Insure and Test” product.
The insurance part of the package includes pre-departure cover for cancellation if travellers test positive for COVID-19 or if they or a member of their household are contacted by the NHS Test and Trace system and are told they must self-isolate within 14 days of their trip (if they are not fully vaccinated) and cannot travel. It also covers emergency medical care and repatriation should they contract the virus whilst travelling.
For further information please visit: https://www.rockinsurance.com/