IGEL Helps Markerstudy Implement Home Working

IGEL, provider of the next gen edge OS for cloud workspaces, announces that British insurance services company, Markerstudy Group, has quickly, successfully and cost-effectively introduced working from home, capitalising on its transition to Citrix Cloud Services and a EUC solution which comprises over 3,000 IGEL OS powered endpoints.

This business-critical Citrix project was proposed and managed by IGEL partner, cloudDNA, working in close collaboration with Markerstudy’s own internal infrastructure team.

Markerstudy Group of Companies is headquartered in Kent, and includes Markerstudy Insurance Services Limited, the UK’s largest Managing General Agent supporting 1,000 broker partners and more than 3 million policyholders with a variety of insurance products.

The business has grown organically and by acquisition. In 2020, it purchased the Co-op’s insurance underwriting business making it the UK’s 6th largest motor insurance provider and, in April 2021, it acquired Brightside Insurance. In addition, the group owns a number of other related businesses, including windscreen repair and replacement provider – Auto Windscreens – and Vision Vehicle Solutions – a provider of credit and intervention hire to motorists involved in road traffic accidents.

Citrix Virtual Apps and Desktops had been used by Markerstudy for some years running on-premise in its two datacentres.  Ian Richardson, infrastructure team leader, explains, “In response to COVID-19, we transitioned to Citrix Cloud Services wholesale and moved everyone on to it. Within two weeks we were operating business as usual with 1,500 call centre staff working normally and supporting customers from home.”

IGEL OS powered endpoints key to EUC success at home

The other key component to deliver the home working transition has been Markerstudy’s decision to  standardise on IGEL OS and convert laptops, desktops and HP thin clients into ‘locked down’ centrally controlled devices.  Today, 85% of users have an IGEL-Citrix solution, with 3,000 IGEL OS licences  purchased, along with IGEL Cloud Gateway which connects and manages the home-based devices outside the corporate network. IGEL’s Universal Management Suite (UMS) is also used to provide a single window into the whole environment allowing simplified management, along with remote shadowing for staff. As part of its remit, cloudDNA supports the whole IGEL estate.

The use of IGEL OS rationalises end-user computing for Markerstudy – a one-size-fits-all approach given the range of businesses in the group. Richardson adds, “Most staff do shift work in call centres. With Covid, we advised colleagues to take their computers home, plug them in, connect them to the Internet and they will work.  And they did.”

Adam Miller, Head of Group IT at Markerstudy, says,“Markerstudy were early adopters of a hybrid approach to staff working across multiple locations. The combination of Citrix Cloud Services and IGEL facilitates seamless secure access to our platforms and a consistent user experience, which both boosts end-user adoption and ultimately staff productivity.”

Simon Townsend, IGEL’s chief marketing officer, says, “The flexibility offered by IGEL in tandem with Citrix Cloud Services shows how organisations like Markerstudy can really grapple with the work from anywhere new normal.  The desktop OS and VDI architecture is designed to ensure security, simple access, consistency, the ability to scale, simplified management and – the best bit – lower cost.”

About alastair walker 9643 Articles
20 years experience as a journalist and magazine editor. I'm your contact for press releases, events, news and commercial opportunities at Insurance-Edge.Net

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