Mphasis, an Information Technology (IT) solutions provider specialising in cloud and cognitive services, in 2020 announced a deal with the Specialty Broking Segment of The Ardonagh Group (“Ardonagh”) – the UK’s largest independent insurance intermediary, to transform how they engage with clients, colleagues, carriers and regulators. This project entailed digital transformation, data, automation and managing back- office Operations.
Expanding on this, in 2021, Mphasis and Ardonagh agreed to set up a shared services entity to service middle and back-office functions, while applying digital transformation. To execute on this, Mphasis and Ardonagh, recently signed a Business Venture Agreement wherein, Mphasis acquires 51% in Mrald Limited, a company incorporated and registered in England and Wales, with 49% of the equity remaining with Ardonagh. Mrald’s inaugural service is Application Development and Maintenance (ADM) functions, with the aim to expansion in two areas:
- Insurance operations and technology capabilities; and
- New clients across the Ardonagh and 3rd party clients in the insurance intermediate market.
Mrald’s mission is to deliver innovation combined with operational, technological, and service excellence. Mrald is focused on enhancing broker – client relationships through data-driven insights while allowing brokers to scale for increased client engagement. Benefits to clients include:
- Enhanced end customer experience and cost-efficiency.
- Best practices in systems, processes, management, offices, and work from home; and
- Reduced costs of operations by realising real economies of scale.
Mphasis holds a majority share (51%) with both operating control and full economic interest, as well as bringing their existing offshore expertise to constitute an extended global outsourcing & transformation proposition and capability that can be harnessed to personalise and to meet individual UK customer needs.
“In Mphasis, we have found a partner with capital, expertise, and assets to accelerate our focus on enhancing our digital broking capabilities. This expansion of our existing and long-term relationship is an important step forward in accelerating our shared ambitions. said David Ross, Chief Executive Officer, Ardonagh Group.